Tracked Delivery
Our orders are shipped and delivered on business days (Monday - Friday, excluding public holidays). Shipping charges apply for orders below RM 1900.
Our standard shipping carrier is DHL & City-link.
| Shipping Method | Cost | Timeframe |
| Standard Courier (For orders RM1900 and above) |
FREE | 3 - 5 business days |
| Standard Courier (For orders below RM1900) |
RM7 (West Malaysia) | 3 - 5 business days |
| Standard Courier (For orders below RM1200) |
RM10 (East Malaysia) | 3 - 5 business days |
| Standard Courier (For orders above RM1200) |
RM30 /below 5kg, every additional kg add RM15. | 3 - 5 business days |
We regret that we do not ship outside Malaysia at this time for orders placed on my.drs-secret.com. Please use our Store Locator to find the nearest DR's Secret store near you.
Your order will arrive in 3-5 business days. If you do not receive your order after 5 working days, please contact our customer care at onlinestore@my.bwlgroup.com or (603) 2119 8829.
You will receive a tracking number via SMS after your order has been dispatched.
Our Return & Exchange Policy applies only to products purchased on our website - my.bwlgroup.com. Any DR's Secret product purchased through third parties or our distributors are not covered under this policy.
We offer returns and exchanges for defective or wrong items.
In line with the 10 business days cooling-off period, we allow exchange of defective products provided the returned products are in its original packaging. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged item for assessment.
Please be advised that prior authorisation is required on all returns and exchanges. Any return or exchange sent to us without return authorisation cannot be accepted. Return acceptance is at the sole discretion of DR's Secret.
Step 1: Should you receive a wrong or defective item, please contact us immediately at onlinestore@my.bwlgroup.com or call us at (603) 2119 8829. Please provide the order number along with your mobile number.
Step 2: Once your return/exchange request is authorised by our customer service team, kindly bring item(s) to our store for assessment. Our customer care team will determine if refunds or exchanges should be carried out.
Exchange will be made within 5 business days once the validity of the defective products is confirmed.
All refunds to the customers will be made via cheque or bank transfer within 2 weeks upon approval, following the receipt of the completed Product Feedback Form and/or Amendment Form from the customers. All refunds will be in Ringgit Malaysia. Any refund requested after the 10 business days cooling-off period but within 30 days of purchase requires Management approval and will be subjected to processing fees. These include the administration fees calculated at 10% of the returned products' price, credit card charges between 2%-4.8% and amendment fee of RM90.
If you can't find your answers here or need additional information, talk to us.